Order Management
System
A comprehensive order management platform built for Linknet — streamlining internet service provisioning, trouble call monitoring, and work order tracking across partners with role-based access control and real-time reporting.
Web App
Platform
Real-time
Monitoring & Reports
SSO
Keycloak Auth
Multi-Role
Access Control
Key Features
A complete look at how the Order Management System powers Linknet's service operations.
Order Search & Lookup
Instantly search and locate orders by Homepass ID or customer address. Each result displays the Site ID, CA Partner, CA Linknet, full address, offer eligibility, and current status — enabling quick actions like creating accounts, viewing details, or deleting entries.
- Search by Homepass ID or full address with instant results
- Offer eligibility status — quickly identify serviceable addresses
- Quick actions: Create Account, Update Address, View, and Delete
Order Creation & Provisioning
A comprehensive order creation form capturing every detail needed for service provisioning — from customer information and installation address to product selection, payment terms, and service scheduling. Each order is linked to a Homepass ID for precise network mapping.
- Complete customer data capture — name, phone, email, ID number
- Product & service selection with payment term configuration
- Homepass-linked address mapping for precise installation routing
Order Detail & Service Control
A unified order detail view with tabbed navigation covering every aspect of service lifecycle — from order information and service changes to disconnect requests, unsuspend actions, ticket management, and full order history. Network and customer tickets are tracked side by side.
- Tabbed interface — Order Detail, Change Service, Disconnect, Unsuspend, Ticket, History
- Network & customer ticket tracking with real-time status updates
- Full service lifecycle management — refresh, change, suspend, disconnect
Trouble Call Monitoring
Visual analytics dashboard for monitoring trouble calls in real-time. Track performance metrics, total work order distribution by status, completion percentages, and category breakdowns — all filterable by date range, region, and call type for focused operational insights.
- Performance donut charts — Solved, Pending, In Progress at a glance
- Work order percentage breakdown and category-level analysis
- Filterable by date, region, and trouble call type
Activity Logging & Audit
A comprehensive audit trail that records every user action across the platform. Each log entry captures the timestamp, user, action type, request details, response data, and status — providing full accountability and traceability for compliance and troubleshooting.
- Timestamped logs with user, action, request, and response details
- Filterable by date range, log type, and keyword search
- Full accountability for compliance, debugging, and operational review
More Modules
Beyond order management — a full suite of administration tools for users, partners, and access control.
User Management
Manage platform users with search, partner filtering, role assignment, and active/inactive status control.
Partner Management
Register and manage partner companies with contact details, addresses, and status tracking for multi-partner operations.
Role Management
Define and manage user roles — Admin App, Admin Partner, and Partner — with full CRUD operations and status control.
Permission Control
Granular permission assignment per role — general access (Order, User, Partner, Master, Report) and order-specific actions (Refresh, Change, Disconnect, Suspend).
Problem Master Data
Maintain a registry of problem codes and categories — from internet loss to connection edits — used to classify trouble calls and service tickets.
Work Order Reports
Visual work order analytics with performance donut charts, status distribution, percentage breakdowns, and bar graphs by region and call type.
Order List & Tracking
Paginated order table with Homepass ID, product info, customer details, and real-time status tracking — Pending, In Progress, and Completed.
SSO Authentication
Secure Single Sign-On powered by Keycloak — centralized authentication with role-based session management across all platform modules.
Built With Excellence
Modern architecture designed for reliability, scalability, and seamless partner operations.
Keycloak SSO
Enterprise-grade Single Sign-On with Keycloak — centralized identity management, token-based sessions, and multi-factor authentication support.
Multi-Partner Architecture
Built for multi-partner operations — each partner sees only their own data while admins get a full cross-partner view with granular controls.
Role-Based Access
Granular RBAC with general and order-specific permissions — Admin App, Admin Partner, and Partner roles each with tailored access levels.
Real-Time Analytics
Live dashboards for trouble call monitoring and work order tracking with visual charts, performance metrics, and regional breakdowns.
Full Audit Trail
Every action is logged with timestamp, user, request, and response data — ensuring full traceability for compliance and incident investigation.
High Performance
Optimized for high-volume operations with fast search, paginated data tables, and responsive UI across all screen sizes.
Let's Work Together
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